Robbins & Associates Insurance Agency, Inc. -- 2002 Entrepreneur of the Year
With more than 100 Years of Combined experience, the agents at Robbins & Associates know how to handle the most complicated of insurance issues.
"We're all trained and knowledgeable in handling any size commercial client, large or small," said company owner Gene Robbins.
Each agent advances his or her insurance knowledge through education updates. With almost 75% of clients coming from referrals, it's obvious that customer satisfaction is paramount.
The company is an independent insurance agency, meaning they deal with a number of insurance providers and has contracts with dozens of markets. This enables them to shop around for the best insurance product to offer their clients.
"A lot of companies specialize in different classes of business," Gene said. "We've got companies that specialize in contractors, manufacturers, and import/export business. More than likely, we've got a niche that can help any client."
This gives Robbins & Associates the advantage of being able to offer broad coverage at competitive prices.
Another unique aspect of Robbins & Associates is its family atmosphere. "Gene has put together a great team," said agent Terry Moore. "We're all glad to be here."
Robbins & Associates offers a complete line of commercial and personal insurance programs, but specializes in commercial insurance.
Their commercial insurance includes workers' compensation, business automobile, general liability, commercial property, fidelity & surety bonds, and employee benefits.
Gene Robbins, with more than twenty-seven (27) years of experience, has worked with a major insurance broker that handled Fortune 500 accounts, has worked in Houston, Texas and in Charlotte, NC.
Doris Martin, a Union County native with thirty (30) years of experience, began her career with a local agency in personal lines. Through her years of experience, she has evolved into a commercial lines specialist.
Terry Moore, with more than twenty (20) years in the insurance business, specializes in benefits, life & health products, employee/group medical, long-term care and disability insurances.
Jo Robbins, with 20 years of experience, manages the office and services both commercial and personal accounts. Being an insurance claims adjuster for fifteen (15) years adds to our services, offering sound advice and prompt claims reporting for our clients.
Mike Street, also a Union County native, has ten (10) years of experience in both personal and commercial insurance. Mike is in a very unique position of learning from the veterans. "Mike's personality exemplifies what every salesman needs," Gene said. "Always eager to meet new clients and READY TO SERVE!"
Jodi Edwards Doolittle, a Union County native, works for the agency part-time. She works marketing and clerical and is an indispensable part of the team.
"Because of our accumulated years of experience, it is very easy for us to analyze any type of commercial or business account and focus on what their needs are, and access the insurance markets that will fit those needs," Gene said. "Our focus has been on service and retention and as a result, we don't lose business."
If Robbins & Associates' agents feel a prospective client can be better served by the company they are presently doing business with, they will be honest about that information. As Terry Moore puts it, "If we can't help you, we won't hurt you."
Insurance companies are rated by their financial strength and ability to meet their obligations to policyholders. Robbins & Associates deals with a large number of insurance companies, but they are selective about who they do business with. They make sure they bring only the best insurance carriers to their clients.
Robbins & Associates is located at 500 N. Church Street in Monroe (the former downtown ABC store). The agency's hours are Monday through Friday from 8:30 a.m. until 5:00 p.m.
For more information contact Robbins & Associates by phone at (704) 226-1300, or by fax at (704) 226-1320. You can find their website at: www.robbinsandassociates.com. Each agent has an e-mail link on the website.